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Forum: Technical / Order Support Questions


The depository of support question posts - be it Technical, Download/Ordering, or RDNA Related. Ask in here for answers from RDNA, Ambassadors, or SM Staff!

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  1. Here is the quick link to open a service ticket for assistance from Smith Micro

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  1.   Sticky Threads  



  2. Sticky Thread Sticky: Smith Micro FAQ: Download Files Info

    I answered this in another thread, but since it has been asked for frequently, I thought I'd stick it in a new thread. The CP and Store.smith...

    Started by TNPorter, 09-20-2011 12:43 AM
    2 Pages
    1 2
    answered, asked, awesome, bala, content, documentation, faq, files, hat, high, info, ins, load, mac, results, set, sites, stick, store, team, thought, thread, web, win, zip
    • Replies: 36
    • Views: 4,065
    04-13-2012 07:45 AM Go to last post
  3. Sticky Thread Sticky: Smith Micro For Customer Service, Order Support or Technical Support - Open a Ticket with SMSI

    Here is the quick link to open a service ticket for assistance from Smith Micro: http://smsi.me/oeWE8w

    Started by TNPorter, 09-20-2011 09:58 AM
    2 Pages
    1 2
    assistance, customer, http, link, micro, open, order, quick, service, smith, support, tech, technical, ticket, url
    • Replies: 27
    • Views: 2,343
    09-27-2011 12:51 PM Go to last post


  4.   Normal Threads  

  1. Question Windows 8 and Poser 2012

    I did a search of the forum and could not find an answer. Does Poser 2012 work with Windows 8. If not, has it been announced that an update is...

    Started by hyper1, 12-11-2012 03:46 PM
    advice, answer, baby, buy, early, era, forum, generation, information, ins, lights, load, long, machine, play, poser, rendering, search, started, thread, time, update, windows, work, year
    • Replies: 9
    • Views: 789
    06-19-2013 04:56 AM Go to last post
  2. P8 Alyson & Ryan in Carrara 6

    hi there i've been trying to figure out how to use P8 Alyson & Ryan in carrara 6 pro but i'm having multiple problems posing them as when i do there...

    Started by jarreth2009, 06-18-2013 07:08 AM
    2010, acquired, alyson, bee, breaks, carrara, content, ent, figure, library, mesh, multiple, poser, poser 8 people, poser pro, poser pro 2010, posing, pro, problems, ryan, tent, working
    • Replies: 0
    • Views: 17
    06-18-2013 07:08 AM Go to last post
  3. Library was slid down to low on Desktop, and can't retrieve it back on the Desktop

    I have Windows 7, I tried to move the information bar at the bottom of the desktop were Start up, and files are on to the side, but I can't budge...

    Started by newhands, 06-05-2013 10:13 PM
    art, bar, correctly, desk, files, happened, hat, information, library, low, memory, minute, poserpro, problem, remember, reset, righ, run, running, settings, star, start, tool, wha, windows
    • Replies: 10
    • Views: 81
    06-06-2013 11:40 PM Go to last post
  4. Question LIBRARY ISSUE Poser Pro 2012

    For some strange reason, I have double entries in my Library under all categories. I go to install the morphs for a shape and there are two head and...

    Started by grifon, 06-02-2013 05:48 PM
    arts, body, daz, daz studio, double, duplicate, entries, entry, eve, head, ins, install, issue, library, morphs, poser, pro, problem, reason, sort, star, starts, states, strange, studio
    • Replies: 5
    • Views: 84
    06-03-2013 05:13 PM Go to last post
  5. Lazy FFRender issue?

    I've noticed that in Poser Pro 2012 sometimes (rarely, but more often than I'd like) FFRender doesn't really use the full amount of horsepower...

    Started by yrt, 04-21-2013 05:16 PM
    • Replies: 9
    • Views: 231
    05-31-2013 12:58 PM Go to last post
  6. PP2012 64bit on Win7 64 Very Slow

    Hi guys, would appreciate some help. We are trying to assist a lady customer of ours and to date have been unable to find a solution for her. Her...

    Started by paul2301, 05-25-2013 09:48 AM
    anti, assistance, bit, clean, date, guys, ins, instant, lighting, machine, poserpro, program, prop, quad, ram, recent, set, settings, slow, software, solution, straight, unable, virus, win
    • Replies: 8
    • Views: 206
    05-27-2013 05:16 AM Go to last post
  7. White textures when rendering in separate process!

    Hi, I have a problem with Poser 9 when using separate processes to render. Ok, I am no pro when it comes to poser (more of a tinker) but I have...

    Started by burnheart71, 05-23-2013 09:27 AM
    basic, bit, driving, figure, graphics, ideas, number, objects, poser, problem, process, render, renders, runtime, set, setting, simple, tex, textures, threads, time, user, white, win, works
    • Replies: 4
    • Views: 130
    05-24-2013 05:48 PM Go to last post
  8. Saved scenes wont open

    Poser has been running fine for awhile all of a sudden random scenes wont open. I don't have any idea whats going on. Poser will just crash after it...

    Started by faustt, 05-12-2013 07:32 AM
    awhile, bee, don, fine, idea, open, poser, random, run, running, saved, scenes, sudden, wha, won
    • Replies: 1
    • Views: 88
    05-20-2013 03:22 PM Go to last post
  9. Library Display Issue

    Hi folks! Last night my Poser9 started running strangely. When I open the libraries folder (the standard internal runtime libraries, nothing is...

    Started by hairybiker, 05-11-2013 11:47 AM
    change, display, doll, driving, folks, hair, hands, happened, ins, issue, join, library display poser, main, nuts, open, poser, poses, prop, runtime, sequence, set, started, things, time, updates
    • Replies: 4
    • Views: 119
    05-16-2013 11:27 AM Go to last post
  10. Any clue on my Library Error

    Now I'm not sure if this is related to my HD problems, as for some reason my system on load up can't detect a HD, yet it still loads. I haven't...

    Started by macelene, 05-15-2013 01:51 PM
    • Replies: 4
    • Views: 118
    05-15-2013 11:58 PM Go to last post
  11. Puppet Master Bniped and Poser 9/Pro 2012

    I was somewhat distressed to find that Puppet Master Biped (Smith Micro own product, available from Content Paradise) doesn't work in Poser 9/Pro...

    Started by davidgb, 10-12-2011 08:33 AM
    2 Pages
    1 2
    anymore, content, don, figure, figures, fixed, ins, knowledge, mas, original, paradise, poser, pro, product, ready, release, set, setting, straight, thought, tool, update, ups, version, work
    • Replies: 29
    • Views: 2,576
    05-11-2013 10:00 PM Go to last post
  12. Help! Why are my joints all broken apart?

    I'm attempting to add hands with fingers to the mannequin figure (which is the basis for my character). I exported some cartoon gloves, chopped them...

    Started by daggett, 04-30-2013 08:15 AM
    add, bones, broke, broken, car, cartoon, character, editor, figure, fingers, gloves, good, group, hands, import, join, joint, man, mat, play, png, prop, rick, trick, wrong
    • Replies: 10
    • Views: 137
    05-03-2013 01:17 PM Go to last post
  13. Texture Rendering Problems

    Okay, i am kind of new to poser, and i have been having this problem. Some of my imported models have a texture glitch which causes a spotty...

    Started by jasonbourne, 04-27-2013 05:24 PM
    • Replies: 2
    • Views: 115
    05-03-2013 01:12 PM Go to last post
  14. Angry Problem with Poser Pro 2012 External Library crashing

    Without a fresh reboot of the system, I've been getting the external Library palette crashing, either "invisibly" or with a breakpoint error. I've...

    Started by jfcrouch, 03-29-2013 01:31 PM
    add, art, attempt, close, code, error, eve, files, fix, home, information, library, offset, open, pack, pale, poser, problem, program, ram, runtime, service, time, version, windows
    • Replies: 11
    • Views: 379
    05-03-2013 08:32 AM Go to last post
  15. Poser Fusion for 3ds Max dosen't recognize Poser

    Can anyone else shed some light on my problem? I'm using 3ds Max Design which is the same program as 3ds Max except it has the sdk package removed...

    Started by oldguy4440, 04-30-2013 04:43 PM
    3ds, 3dsmax, activated, added, deleting, disk, era, error, files, ins, installing, light, lighting, max, message, number, package, plug, poser, problem, program, removed, results, updated, version
    • Replies: 0
    • Views: 138
    04-30-2013 04:43 PM Go to last post
  16. Question How to hide the floor in renders

    I am trying to render scenes but the floor always appears in it. In poser 7 (my old version) I never had that problem and now in Poser 9 I do. I can...

    Started by bray, 04-29-2013 12:14 PM
    appears, floor, hat, hide, poser, poser 7, poser 9, problem, render, renders, scenes, version
    • Replies: 2
    • Views: 127
    04-30-2013 03:58 AM Go to last post
  17. PPro 2012, poser fusion plugins and mac. Plugins are not installing.

    Hello. First of all: you probably will say that I have to ask on smithmicro support. In fact I did, but I didn't get any satisfactory solution. I...

    Started by alu000, 03-23-2013 10:38 PM
    admin, big, bit, chat, email, error, exact, files, installers, live, mac, mat, mea, needed, option, point, poser, problem, problems, process, questions, suggestion, support, updating, user
    • Replies: 1
    • Views: 178
    04-29-2013 01:34 PM Go to last post
  18. Smile Is Poser dead on the mac OS X 10.8.....Help !

    Hi guys , I`ve searched over the internet for help installing Daz Content etc on the mac . No such luck . We had saved for years to get an imac and...

    Started by peterpan, 04-29-2013 12:05 PM
    alright, art, daz, dead, fun, good, guys, hair, idea, ins, legs, life, lol, luck, mac, point, poser, pro, rdna, set, slow, start, thought, time, wrong
    • Replies: 0
    • Views: 80
    04-29-2013 12:05 PM Go to last post
  19. not sure if this is the right place for this thread - Graphics Card Crashes

    I have a GeForce 8800 graphics card. Since I installed Poser I get a 'graphic card driver crashed and restarted' messege often when my computer...

    Started by juzeppy, 04-27-2013 05:25 PM
    800, bit, card, close, crashed, crashes, graphics, ideas, ins, open, place, poser, processor, quad, ram, res, righ, set, setting, simple, sleep, thread, waiting, win, wondering
    • Replies: 1
    • Views: 76
    04-27-2013 11:33 PM Go to last post
  20. Bug in PuserFusion for 3dsmax?

    Hello, I imported a scene with lights from a pz3-file into 3dsmax. But the lights are all around the zero-point x=0, y=0 and z=0 in the scene...

    Started by mawag01, 04-26-2013 05:13 PM
    3dsmax, bug, file, imported, importing, lights, make, objects, point, pz3, scene, wha, wrong
    • Replies: 0
    • Views: 63
    04-26-2013 05:13 PM Go to last post
  21. Queue render starting a month in the future

    Queue Render Start Time 2013-05-21 Completed Time 2013-04-21 Interesting ... It does end in the correct month, but begins in the future. Not that...

    Started by kerya, 04-21-2013 03:02 AM
    art, begins, completed, correct, future, hat, ime, mind, mon, month, render, star, start, starting, time, work
    • Replies: 3
    • Views: 98
    04-25-2013 12:24 AM Go to last post
  22. can I use Poser to morph skeletal attributes?

    I'm a bit rough on 3D (it's been 15 years since I last touched Maya), so please excuse my ignorance. I'm looking to get a 3D tool for humanoid...

    Started by timstertimster, 04-23-2013 06:56 PM
    art, bit, bone, character, complex, follow, humanoid, maya, mea, mesh, modelling, morph, morphing, morphing tool, neck, poser, rigged, rough, scale, skeleton, start, tool, tools, understand
    • Replies: 1
    • Views: 85
    04-24-2013 03:27 PM Go to last post
  23. Xvid rendering error

    Hi! Hoping someone might have a suggestion on this. I've become very fond of the XVid codec- high quality, minimal artifacting, low file-size. But...

    Started by warlock1, 04-15-2013 09:24 PM
    animation, appreciated, avi, error, file, fits, fond, format, greatly, high, hoping, invalid, low, poser, problem, quality, reason, render, rendering, set, setting, size, stream, suggestion, suggestions
    • Replies: 5
    • Views: 159
    04-18-2013 02:24 PM Go to last post
  24. Technical Issue: Poser 9 Installation Discussion

    You know that this thread would get started sooner or later, so here we go. I am still downloading. If this information is in the documentation, I...

    Started by netbadger, 09-20-2011 04:36 AM
    2 Pages
    1 2
    access, discussion, documentation, don, dow, downloading, formation, happily, hat, hey, information, ins, install, installation, live, loading, poser, poser 8, star, started, thread, uni, uninstall
    • Replies: 33
    • Views: 3,800
    04-18-2013 11:11 AM Go to last post
  25. Custom Pose Doesn't Work

    Hi, I'm new to Poser Pro 2012 and have looked up how to save Poses to the library and am able to do that no problem. The problem comes with...

    Started by sharifs, 04-15-2013 09:25 AM
    advance, apply, appreciated, body, cat, check, custom, figure, hat, help needed, ins, library, millenium, pose, poser, poses, pro, problem, project, save, work
    • Replies: 1
    • Views: 99
    04-16-2013 06:18 PM Go to last post
  26. Canīt save render - Unhandled Exception occurs (Poser Pro)

    Hello, I have bought a new PC with windows 8 and I did a clean install of poser. I ran into trouble right from the start, because if I try to render...

    Started by hoven4, 04-09-2013 12:25 PM
    • Replies: 2
    • Views: 147
    04-11-2013 02:52 AM Go to last post
  27. Flipping Objects or Groups of Objects in Poser

    I found the Hierarchy Editor and have been able to make several objects move in groups. (Painful.. work around to simple select using shift and then...

    Started by jax_cavalera, 04-07-2013 09:07 PM
    assistance, case, clean, experience, files, forum, ins, items, legs, make, making, mat, mea, original, point, pose, poser, program, set, texture, textures, time, understanding, work, working
    • Replies: 1
    • Views: 145
    04-10-2013 04:41 PM Go to last post
  28. Changing the Poser Pro 2012 UI colours

    I have a great deal of trouble seeing some of the buttons in the UI, particularly the mini camera controls (dark grey on a dark grey background)....

    Started by blackrat99, 08-14-2012 04:11 PM
    • Replies: 6
    • Views: 675
    04-05-2013 03:15 PM Go to last post
  29. Why won't these programs install?

    My installation disk came in a box including the serial / activation number. Also included is a link to smithmicro where I may download Queue Mgr,...

    Started by juzeppy, 04-04-2013 03:25 PM
    3ds, activation, asks, box, disk, dow, included, including, ins, install, installation, lightwave, load, max, maya, message, number, poser, previous, programs, reason, search, version, wave, won
    • Replies: 4
    • Views: 151
    04-05-2013 08:08 AM Go to last post
  30. Is it possible to remove FBM's with Poser Pro 2012?

    I remember reading somewhere that it was possible to get rid of unwanted full body morphs in Poser Pro 2012 but I can't seem to find the utility that...

    Started by jomish, 03-31-2013 10:21 PM
    2012, body, body morphs, fbm, full, hat, makes, morphs, poser, poser pro, poser pro 2012, pro, reading, remember, remove, remove fbm, rid, ted, unwanted, utility, wanted
    • Replies: 5
    • Views: 162
    04-04-2013 03:18 AM Go to last post

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